Troubleshooting

Recall: Patients With Scheduled Appointments Are Getting Automated Reminders to Schedule an Appointment
Problem A patient on recall gets YAPI automated reminders to schedule a continuing care visit even if she/he has an appointment scheduled Ba...
Tue, 16 Sep, 2014 at 7:15 AM
Dentrix G5 reports "-21025 CTDB - Internal error"
This is a Dentrix database related issue when Dentrix has encountered a record in the database with some "invalid data" fields. De...
Wed, 4 Mar, 2015 at 12:14 PM
Error E28.3 Unable to update information. Error 3
This error may occur when a workstation is running Team Viewer with QuickConnect button on. Note: that when QuickConnect button is on, TeamViewer adds a s...
Wed, 28 Oct, 2015 at 11:31 AM
TeamViewer May Prevent YAPI Updating Patient Information.
Error E28.3 Unable to update information . Click here for more
Wed, 28 Oct, 2015 at 11:29 AM
Dentrix Error:5 -- Toggle Yapi's Elevation
Sometimes to open files with YAPI you will need to give YAPI access to read and/or write/modify/delete files. This is where the error message come...
Mon, 14 Dec, 2015 at 9:00 AM
DTX Flash Upgrade Issue
12/29/2015  A recent update to Adobe Flash Player (20.0.0.267) is preventing certain Dentrix and eServices features from functioning properly. Customers im...
Tue, 29 Dec, 2015 at 2:59 PM
Discrepancy Between Medications in PDF Form and the Information Stored in the Database
We have discovered a case when Medical History stored in Document Center as PDF has "Are you taking any medications at this time?" question answer...
Thu, 21 Jan, 2016 at 4:33 PM
YAPI Won't Update Archived Patients Error E28.5 Unable to Update Patient Information Error 5
If the patient status is archived, YAPI Patient Information Update will fail returning an error message box with error 5
Mon, 25 Jan, 2016 at 10:02 AM
Patient Information Update Returns Error 5 (E28.5)
This error indicates that YAPI failed to communicate with Dentrix Family module while trying to update patient information. Here are most typical re...
Tue, 26 Apr, 2016 at 11:58 AM
Network Daemon -20212 Error
Source: https://ddpfeedback.uservoice.com/knowledgebase/articles/387642-odbc-returns-network-daemon-20212-error Problem: The “Error in Network Daemon” er...
Fri, 14 Apr, 2017 at 11:08 AM