You may have noticed that when you use a single quote in a patient name, Eaglesoft translates it to a back quote.

In the following example, new patient name is D’Amore (with a quote ')

When you read this patient back in Eaglesoft, you will find a back quote ( ` ) instead of a single quote ( ‘ ) the the last name – D`Amore

As a result you should always use back quote ( ` ) when you perform a patient search in YAPI and expect a patient to have a quote in the name.